Rockyspin Responsible Gambling

Gambling is entertainment. Rockyspin operates on that basis, and this page sets out the specific tools available to you, the external organisations that offer free support, and how to reach us directly if you need your account restricted or closed.

Our commitment

Rockyspin operates as a licensed online casino under its governing compliance framework, with age verification, KYC checks, and responsible gaming controls built into the account structure. Our terms have been in force since 20 November 2024. If you need to stop playing, the option is there and we act on it immediately.

Tools available

Several controls are available directly from your account. You can set deposit limits on a daily, weekly, or monthly basis from the Responsible Gaming settings section of your profile. Session time limits with automatic logout are also player-set from the same area. These take effect without requiring you to contact support.

For a longer break, a cooling-off period can be arranged. Self-exclusion, which closes your account immediately, is requested by email. Once a self-exclusion request is received, the account is closed and no further access is granted.

The tools available include:

• Daily, weekly and monthly deposit limits
• Session time limits with auto-logout
• Cooling-off periods
• Self-exclusion by email request (immediate account closure)

One note: cryptocurrency deposits cannot currently be limited through the in-account controls. If you rely on crypto and want a deposit limit applied, contact us directly.

Signs to watch for

Some patterns are worth recognising as a change in how gambling is working for you.

• Chasing losses by placing further bets to recover what was lost
• Spending more time or money than you planned before a session started
• Gambling affecting time with family, friends, or work commitments
• Borrowing money or using funds set aside for other purposes to gamble
• Feeling irritable or restless when not playing
• Concealing gambling activity from people close to you

Where to get help

Several organisations offer free, confidential support in the UK.

• GamCare: www.gamcare.org.uk , helpline 0808 8020 133
• BeGambleAware: www.begambleaware.org , helpline 0808 8020 133
• Gamblers Anonymous: www.gamblersanonymous.org.uk
• GamStop (national self-exclusion scheme): www.gamstop.co.uk

GamStop allows you to self-exclude from multiple UK-licensed gambling sites in a single registration. It operates separately from any exclusion you request directly with us.

Contact us

To request self-exclusion, a cooling-off period, or account closure, email us at [email protected] . Self-exclusion requests are acted on immediately and the account is closed upon receipt. Live chat is available 24/7 for any other responsible gambling questions.